Return & Exchange

We want you to be completely satisfied with your purchase. We believe the products we supply are for living a more eco-friendly sustainable lifestyle, and we want you to be able to use your new purchase with ease and confidence. If you decide that the product you purchased is not the right item or you simply wish to return it, you can do so. We accept returns for a refund within 30 days of the original purchase date. Providing the product is unused, in its original packaging with labels attached and accompanied by a return form.
Exchange of products is not possible, you need to re-order in our webshop.

Returns

1. We accept returns for a refund within 30 days of purchase date.

2. We only accept unused products with originally packaging and labels attached.

3. Download your return form here.

4. Fill in the form completely and place inside the parcel you are returning.

5. Returned items will be reimbursed the full purchase price upon arrival at our address. 

6. You will be responsible for paying for your own shipping costs for returning your item. 

7. Khaya Woodware is not responsible for damages caused by return shipments.

8. Once your return is received and inspected, your refund will be processed within 7 days.